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п»їFix problems with Facebook games, chat and more.
This article describes how to troubleshoot problems you might encounter while using Facebook in Firefox.
Table of Contents.
1 Cannot load games 2 Cannot connect to Facebook 3 Other Facebook problems 3.1 Clear cookies and cache 3.2 Check cookie settings 3.3 Check if JavaScript is being blocked 3.4 Check extensions, themes, and the Flash plugin 3.5 Check for malware 4 Changes to Facebook.
Cannot load games.
In order to load games on Facebook like YoVille, FarmVille, Cafe, or Fishworld, you may need to set the Flash plugin to allow saving information on your computer.
Cannot connect to Facebook.
If you cannot connect to the Facebook website at all in Firefox:
Check to see if you can connect in another browser such as Internet Explorer or Edge Safari Epiphany . If you can connect in another browser, but not in Firefox: Follow the troubleshooting steps below, starting with the Clear cookies and cache section. Check to make sure your Internet security software (such as a firewall, antivirus, or anti-spyware program) is set to allow Firefox. For instructions on configuring specific firewall programs, see Configure firewalls so that Firefox can access the Internet. If you cannot connect in any browser, the Facebook site may be down.
Other Facebook problems.
You can visit the Facebook Help Center or the Facebook Help Community to see if your issue is a known Facebook website problem. If you can't find a solution, follow the troubleshooting steps below.
Clear cookies and cache.
Clearing your stored cookies and the Firefox cache can solve several common problems with Facebook, such as Farmville issues.
Click the Library button on your toolbar. (If you don't see it there, click the menu button then click Library .) Click History and select Clear Recent History… . In the Time Range to clear: drop-down, select Everything . Below the drop-down menu, select both Cookies and Cache . Make sure other items you want to keep are not selected. Click Clear Now .
Check cookie settings.
If you receive an error message that mentions cookies after clearing your cookies and cache:
Check if JavaScript is being blocked.
You should check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.
Check extensions, themes, and the Flash plugin.
If the steps above did not fix your problem with Facebook:
Determine whether an extension or theme is causing your problem. See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems for instructions. Determine whether the Flash plugin is causing your problem. See Flash Plugin - Keep it up to date and troubleshoot problems for instructions.
Check for malware.
Certain types of malicious software can cause problems with connecting to Facebook. See Troubleshoot Firefox issues caused by malware for instructions on troubleshooting malware problems with Firefox.
Changes to Facebook.
Facebook is known to make changes to their system regularly. Check Facebook Developer Blog for changes that have recently been made.
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